Invoices are automatically generated at the end of each month and payments are automatically processed on or around the beginning of the month. Invoices are delivered based on the specific billing cycle you selected when signing up. For example if you selected a quarterly billing cycle, the invoices would arrive every 3 months and the amount due would be for 3 months.

The majority of our customers are using our free auto pay feature. If you would like to sign up for auto pay please contact our office. If you are not using auto pay, invoices can be paid online, over the phone or by mail. Invoices are due by the date listed, any payments received late are subject to additional late fees as outlined in the monitoring agreement.

Currently we have no plans to increase the cost of your monitoring. If the price of your monitoring changes you will be notified of the new rate a minimum of 30 days before your next renewal.

Adding certain features like automation, a Cellular Communication device or open & close reports will be an added monthly cost and take affect once the order has been processed.

Unless we receive a bill for a false alarm, you will never receive a charge from us. Most locations have established false alarm limits. For example there may be an allowance for 3 false alarms per year. Once you exceed the false alarm threshold you may be charged by your local municipality for any unnecessary responses.

These fines vary based on your location and depend on if you are a homeowner or a business. Remember a false alarm is an alarm activation that you do not cancel at the system or thru the monitoring center causing emergency services to be automatically dispatched to your location.

DDNS access is used to remotely troubleshoot and configure some of the systems we service. All new standalone camera system installations receive 1 year free DDNS service. If you do not cancel the DDNS service with us, you will be billed yearly a $60 access fee.

Yes, we charge $50 to reconnect each monitoring and DDNS account that has been disconnected for failure to pay. If a technician is required to visit your location, you will be billed for time and any materials used.

We do not like to hear our customers are unhappy. Please contact our office and let us try to make things right before we cancel your services. If you are relocating to a new home, let us know so we can assist you in staying protected.

If you are terminating services that are tied to an alarm system, video recording device or a DDNS service there will be a $50 disconnect fee to send a technician to your location to unlock the equipment and remove our access. Once our access is removed you are free to switch to another company.

If you have lost the master password it will require the video recorder in most cases to be unlocked or defaulted thru the manufacturer. This process can take as little as an hour to a few days depending on if they offer a reset by phone, software or if it has to be physically sent in for overrides.

Yes, we can assist with the exporting of your video footage. If your video recorder has DDNS access we can remotely export your video to your thumb drive for a discounted service fee. If we do not have remote access to your video recorder, we will have to schedule a technician to pull the video footage and our standard service fee will apply.

Before the video is exported, you will need an empty 32 GB or larger thumb drive for video footage. You can request a service call by following the link and entering your customer information.

Submit a Service Request

We do not offer trailer mounted remote cameras systems however we do have cellular based and long range transmission options available, depending on your application requirements. Using point-to-point wireless antennas to send video and network signals to a remote location is a cost effective solution when a remote network already exists. For example: sending video or internet from one building to another building or from an entry gate back to a house.

Some point-to-point antennas are capable of operating up to 5 miles line of sight and can easily be paired with solar panels to provide remote power when there are limited power options available.

We offer different video monitoring services thru partnerships with other service providers. Some options include live viewing of cameras and post alarm reviewing of cameras. These options are available for an additional monthly fee.

Yes, as long as your alarm system is not being monitored by another company. Most alarm systems are not locked on the panel level, this means you are free to use your existing alarm system with a new company once the current company has removed their access.

Be aware of companies that tell you no one else can monitor your alarm system, this is a common high pressure sales technique and is used against homeowners. As a homeowner once the equipment has been installed, you hold all ownership rights to the installed equipment.

We have several ways of working with your existing alarm system, even if it is locked or your current provider refuses to remove their access. If we cannot gain access, we may be able to upgrade you for minimal cost!

Visit our service pages to request a FREE evaluation!

We do not service or repair alarm systems, video surveillance systems or access control systems if you are currently under contract for monitoring. If you are not under any obligations, we would be happy to assist you with your service, repair or provide a free evaluation.

Visit our service pages to request a FREE evaluation!

Personal Service: Large national companies treat their customers like an account number, we are a local business focused on customer satisfaction and building long lasting relationships. We are not an authorized dealer of a large national company or partnered with a funding company who sells your contract for quick revenue, we keep 100% of our accounts in-house ensuring you only receive quality service.

Flexible Options: We offer month-to-month monitoring agreements with an option to receive a discount by entering into a 1 year recurring monitoring agreement. We can also design a custom security solution for your specific needs. Say no to cookie cutter security systems and free equipment offerings that are not truly free!

Monitoring Center: Our monitoring center has been in business since 1973 and is partnered with over 2,000 security dealers across the USA. The monitoring center holds a certification as a TMA 5 diamond central station and is staffed 24 hours a day 365 days a year by professionally trained operators. The facility houses redundant infrastructure and has multiple certifications; UL certified, FM approved and Intertek listed.

Some internet and cable companies do offer monitoring services. Some internet and cable companies have recently stopped offering monitoring services only after a few years and left their customers unable to secure their property.

While internet and cable companies may be capable of installation and monitoring, are they dedicated to working with you to provide a custom solution that fits you? Surely you would not trust an internet or cable company to fix your car, so why would you trust them with your safety?

Generally yes, most locations have ordinances in place requiring you to register your alarm system. Although you may be told an alarm permit is not necessary, it is best to contact local law enforcement and ask for an application. If the permit is necessary and you have registered, notify our office with your permit number.

Remember most law enforcement agencies will not respond to your alarm without having a permit on file and not obtaining the proper permit could result in receiving a fine.

In addition to manufacturer warranties that cover defective equipment, all installations are backed with a 30 day in-house warranty covering any necessary return trips and labor.

If you are entering into a yearly agreement, we offer an extended warranty that covers alarm sensors for the life of your account. You will only be responsible for labor and consumables such as batteries.

Due to the unreliability in service of telephone lines and customer side internet access, we prefer to use cellular communicators using the Verizon and AT&T networks for alarm system monitoring unless you are in a commercial environment.

Cellular communicators are the most reliable communication method and provide fast data transfer, they are capable of sending signals to the monitoring center even when your telephone and internet access is down.

We have multiple options to help keep your systems online:

Extended Battery Backup: We can install an extended battery backup system for your alarm or access control system that will provide extra power during a power outage. In most situations the battery backup system can easily double or triple the battery capacity of the original battery.

UPS Power Supply: An uninterruptible power supply (UPS) is an electrical system that provides emergency power when the input power source fails. A UPS is typically used to protect hardware such as telecommunication equipment, computers, data centers or other electrical equipment where an unexpected power disruption could cause injuries, serious business disruption or data loss. UPS systems enable you to safely shut down critical systems during a power outage.

Hard Disk Raid Configuration: RAID is a data storage technology that combines multiple physical disk drive components into one or more logical units for the purposes of data redundancy, performance improvement or both. If you had multiple hard drives and one was to malfunction the other hard drives would have cloned data ensuring the data was accessible and not lost.

System Performance Monitoring: System performance monitoring is designed to automatically run a series of system checks to determine if you system is operating at its optimal performance. It can detect a wide variety of system faults: connection issues, camera failures, image integrity, hard disk failures, recording issues and time and date inaccuracies.

Video Archiving Service: Video archiving will store data for up to 3 years without being overwritten. Using a video archiving service to store and review your footage long after the video recorder has overwritten the data can aide your business during a legal situation and provide much needed evidence. System performance monitoring is also included at no additional charge and will notify you of any system issues or failures you may have.

It is always best to notify our office of any changes you plan to have with your internet before it happens. When your system was initially setup, it was specifically programmed to communicate within your network. Simply changing a router can leave your system unable to communicate properly or unable to access your network for backup communications. If the changes to your network have affected your system, we may have to send a technician to your location to make necessary changes.

It is not recommended that you try and add any sensors to your system, doing so may result in voiding your factory warranty or cause unnecessary alarm system issues. New alarm sensors must be recorded on the zone list at the monitoring center and tested for proper functionality.

Please contact our office for assistance. This will require a technician to come to your location for programming.

Please contact our office for assistance. This service does require an additional monthly fee and may require a technician to come to your location for programming.

If you forgot your master code on the alarm system that allows you to arm and disarm the system, add users, delete users, etc in most cases there is nothing we can do to recover it. We will have to send a technician out to your location to default the alarm panel and reprogram the unit.

If you forgot a user code that is not the master code, you can simply go into the system with your master code and remove the user from the system and create a new user.

You can test your alarm system with the central station without placing your alarm system on test. Be sure to have your cell phone or site phone nearby so you can verify you are the point of contact when the monitoring center calls. You can always contact the monitoring center at (800) 318-9486 with your account number if you have any questions.

Remember the alarm system must be in an alarm state for at least 45 seconds before you attempt to disable or silence the alarm. It is best to test your system in away mode by opening and closing your delay door to simulate you leaving the premises. Once the alarm is set in away mode, trip the motion detector or open a door, let the alarm activate and then go into alarm. Please note some sensors cannot be tested without special equipment however the majority of sensors such as doors, windows and motion detectors can easily be tested by the customer.

After a few seconds your alarm system will automatically send signals to the monitoring center where they will be immediately received and a dispatcher will attempt to reach you to determine if it is a false alarm or a real emergency. If the monitoring center does not get a response from you, emergency services will be automatically dispatched.

If you answer the monitoring centers call and they can verify your passcodes and establish that it is a false alarm, emergency services will not be dispatched unless you specifically request them.

Wireless sensors run on battery power. Generally speaking batteries typically last between 3 and 5 years with moderate usage. If your alarm system receives heavy use you may receive this alert sooner than expected. The backup battery on panels should also be replaced every 3 years to ensure proper functioning.

In the event you receive a low battery alert on your backup battery or another battery operated device, the monitoring center should alert us of the device and we can schedule a technician to come out and replace the necessary batteries for you. When your system is first installed you may see a low battery alert for a few hours while the battery is initially charged.

While you can replace your own system batteries it is not recommended. Alarm systems and transmitters vary so it is best to call our office for assistance. Simply removing the battery cover can send a tamper alert to the monitoring center and police may be dispatched.

Alarm Systems: Traditional alarm systems use a 12v 8Ah (Amp-Hour) AGM Sealed Lead Acid (SLA) battery. Smart alarm system battery sizes will vary and are generally rated as mAh (Milliamp-Hours) and based on the manufacturer and model.

Wireless Sensors: The majority of sensors are now using CR123A and CR2032 lithium batteries. Some older sensors may even still use AA or AAA batteries.

Electronic Door Locks: Be sure to follow the battery replacement guidelines from the manufacturer. Most electronic locks will have a battery health indicator to relay the battery levels to you. Depending on your lock, it might call for a specific type of battery such as alkaline instead of lithium.

Your alarm system will come with a backup battery. The battery is designed to provide a few extra hours of power to run your alarm system until the power has been restored to your location. The monitoring center will receive an alert stating you have power loss and that you are operating on your backup battery. If your battery gets low, you may be notified by the monitoring center.

We can install a separate battery backup system to provide additional power for extend system uptime if you feel you may be prone to long term power outages.